Purrfectly Obvious - Brought to you with a smile By Naomi Karten

This is the story of a runaway cat that helped me make a point in a customer service seminar I was presenting to a client company. We were talking about how easy it is to make false assumptions and how they can lead you astray when you're supporting customers. ...more

6 Social Media Platforms at a Glance - By Kent Lewis

To say that social media marketing is a hot topic is a mild understatement. Due to growing consumer adoption and media coverage, companies have been increasingly engaging in social media strategies. Unfortunately, far too many corporate marketers are making mistakes in their first forays, and errors can be extremely costly. The following guide, including the platform checklist, provides insights into developing successful social media strategies based on a clear understanding of social platform technology, users, opportunities, and challenges. ...more

Concierge Assistant Meets the Ultimate Guest Service Challenges of The World  

Five-Star luxury 'Hotel on Water:' residents of The World receive personal attention in hundreds of global ports ...more

MSC Cruises Announces Europe 2010 Itineraries, Brochures Now Available Online

Guests can choose from 16 Mediterranean and 11 Northern European itineraries featuring more than 60 ports of call as they sail Europe the European way. ...more

New itineraries and new homeports are on the horizon for Disney Cruise Line

Today, Disney Cruise Line celebrated the keel laying of the Disney Dream, the first of two newly-designed ships destined to expand family cruise options to more people in more places around the world. ...more

French Polynesia-Based Resort 'Pacific Beachcomber' Acquires Paul Gauguin Cruises

Paul Gauguin Cruises, operator of the longest continually-sailing luxury cruise ship in the South Pacific, announced that the company has been acquired by Pacific Beachcomber, a leader in French Polynesia luxury destination resorts. ...more

Royal Caribbean International, Celebrity Cruises and Azamara Cruises Announce Environmental and Innovative Ship of the Year Awards

Royal Caribbean International and Celebrity Cruises announced the winners of their annual environmental awards. For Royal Caribbean, Liberty of the Seas was selected as both the Environmental Ship of the Year and the Environmentally Innovative Ship of the Year. For Celebrity Cruises, the Celebrity Mercury was selected as the Environmental Ship of the Year, and the Celebrity Infinity was selected as the Environmentally Innovative Ship of the Year. ...more

Hitwise July 2009 Travel Category Report

38.82% of all visits to the online 'Travel' industry went to the top 10 websites for the month of July, 2009. 47.81% went to the top 20 websites and 69.57% went to the top 100 websites. ...more

What People Are Tweeting About - Finding the signal in the noise

What is the purpose of Twitter? Social media marketers have been trying to answer that question as they use the microblogging service to promote their brands and products. ...more

Holland America Line's Cancellation Protection Plan Allows Guests to Cancel for Any Reason

Holland America Line guests who purchase Cancellation Protection Plan (CPP) can cancel their cruise for any reason whatsoever to receive a refund of up to 90 percent of the cruise fare paid. Two variations of the plan allow cancellation of a cruise up to 24 hours prior to the cruise or cruisetour departure for Standard CPP and right up to departure for CPP Platinum. ...more

Crystal Cruises Announces 2011 Worldwide Itineraries

Luxury specialist Crystal Cruises unveils its 2011 season with returns to Alaska and West Africa, among the 58 cruises visiting 163 ports in 67 countries. ...more

Record Number of African Safaris Set for Crystal Guests in 2010

From lions to leopards, white rhinos to wildebeest, a record number of safaris will highlight African wildlife with Crystal Cruises' 2010 World Cruise. ...more