Cruise Industry News - Features

James Kavanaugh once suggested that there are 'those too gentle to live among the wolves'. I hope this is no longer true in today's organizations. I believe that the 'wolves' have had their day and need to make way for a new breed of manager: The Gentle Leader. - More

Organiser of Asia's Foremost Food and Hospitality Business Event Promises Bigger, Even More Comprehensive Show in April 2010 - More

Rock fish, 401K withdrawals, shopping bags and snowflakes: When deciphering America's economic future, tea leaves come in many forms. - More

The national media is focusing most of its attention on the Congressional debate over healthcare. But businesses need to be on-guard as many predict an anti-business employment legislation tsunami once the current logjam breaks. - More

The current downturn has left many companies scrambling to manage workplace issues -- ranging from how to avoid a brain drain to how they can provide better value to customers and clients. Employees, for their part, face the challenges that arise from working in a leaner organization that demands increased productivity with fewer resources. - More

Ever wonder why you succumbed, yet again, to advertising hype or deceptive packaging and overpaid for a product? Or bought securities that you know were overvalued when the herd instinct was just too strong to resist? - More

Tiger Woods and other golf superstars who stand to win millions on inch-long putts apparently are subject to the same fear and aversion to risk that can afflict investors and managers. Taking the safe route, however, has its own costs, according to new Wharton research. - More

I like to read mission, vision and value statements because I like to see how out of touch senior management is with the employees who actually have to do the heavy lifting in delivering these commitments. Take for example the dry cabernet I had in the lobby of a 4 star Memphis landmark hotel last night...did the cocktail waitress know the stat... - More

Generally speaking, we all know how bad service in America, and in fact the entire world, has gotten. A simple question about your healthcare insurance takes how many computer generated transfers, greetings and menu driven options before you finally get to talk with someone and then...you hope they understand English and will be receptive to you... - More

After a long day at the office, imagine logging onto Facebook to see what your friends have been up to, only to have your boss or colleague message you about an urgent work matter. Aside from the fact that you are officially off duty, is it appropriate for your co-worker to reach out to you through a social networking forum? Was it wise to accep... - More