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  Cruise Industry News - Features

Saturday July 5th, 2008 
 Next :: Most Read Page 1 of 2  
HTrends Associate Engagement - It All Starts At the Top - By Lizz Chambers, CHE, CHA
Woody Allen once said that 80 percent of success is showing up. Unfortunately, this accurately describes the mindset of the majority of w...
2008-06-30   Features  more...
 
HTrends Why Sensitivity Training Is Insensitive and Patronizing - By Simma Lieberman
I've often been asked if I 'do sensitivity training' - I found myself getting irritated by the very term 'sensitivity training', and didn...
2008-06-23   Features  more...
 
HTrends Creating A Marketable & Profitable Spa By Being On-Trend Rather Than Trendy -...
As someone who has made a career out of researching, planning, marketing and providing management advisory services for the spa industry,...
2008-05-08   Features  more...
 
Hospitality Performance How The Print Media Could Maximize Hospitality Advertising - By J. Ragsdale H...
We have glamorous travel and entertainment magazines, superb trade publications, and niche editions which serve the Hospitality Industry.
2008-05-08   Features  more...
 
American Express International Airfare Surged as Domestic Airfare Leveled Off in 2007
Hotel Supply Constraints Drove High Costs As Competition for Business Travelers Propelled Product Improvements
2008-04-15   Features  more...
 
Hamister Group Outstanding Customer Service Simply Isn't Good Enough - By Nektaria Hamister,...
We have a shocking confession: Matt, Kent, and I have absolutely no intention of providing excellent customer and co-worker service. We p...
2008-04-14   Features  more...
 
Snow and Associates Sustaining A Customer Service Initiative: The Need for Long-Term Commitment -...
Most customer service improvement initiatives fail to produce sustained results. While such a statement may seem harsh, I think that most...
2008-04-01   Features  more...
 
Knowledge@Wharton In the Game of Business, Playing Fair Can Actually Lead to Greater Profits
Tune into 'The Apprentice,' and you get an all-too-common view of business. Every week, all of the wannabe moguls try to impress Donald T...
2008-03-26   Features  more...
 
HTrends The Job Application Tells Much About The Candidate - By Joseph M. Gravish
Hiring managers can gain a great deal of insight into job candidates without even seeing them. A craftfully and creatively designed job a...
2008-03-25   Features  more...
 
Knowledge@Wharton When Are Emerging Markets No Longer 'Emerging'?
The term 'emerging markets' is now more than 25 years old and has come to define wide swaths of the world undergoing rapid economic chang...
2008-03-24   Features  more...
 
HTrends Don't Swallow Your Pride - By Joseph M. Gravish
Summer's coming quickly - the busy season for many hotels. And the 'woe is me' crowd is once again awakening from their annual winter hib...
2008-03-14   Features  more...
 
Hamister Group Love Letters to Ideal Future Employees - By Nektaria Hamister
I think of employment ads and descriptions as personalized letters to ideal candidates. Trying to screen out inferior candidates is usel...
2008-02-29   Features  more...
 
Knowledge@Wharton Are Franchises Bad Employers? A Closer Look at Burger Flippers and Other Low-...
The idea of McJobs - low-paying positions with little chance of advancement - bothered the CEO of McDonald's so much that, when Merriam-W...
2008-02-07   Features  more...
 
Hospitality Performance Women In Hospitality - A Retrospective And View Of That 'Glass Ceiling' - By ...
'You've come a long way, baby!' - That chauvinistic expression should drive anyone nuts, because it simply is not enough to triumph the j...
2008-01-28   Features  more...
 
HTrends Leadership - What Will Happen if Nothing Changes? - By Gregg Thompson
Many of us who lead organizations go through a very similar routine this time of the year. We start by admonishing ourselves for the mist...
2008-01-24   Features  more...
 
Cruise Industry Wire Cruise Critic Announces Hot Cruising Trends for 2008
Top 10 list highlights outstanding cruise ports that should not be missed in 2008
2008-01-16   Features  more...
 
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