Customer Experience: If at First Impression You Don't Succeed - You Better Try Again - By Rob Rush
To begin with, please excuse my mangling of the time-honored maxim 'If at first you don't succeed, try, try again' in the headline. I fear I have taken what once were innocent words of encouragement to 19th-Century schoolchildren and turned them into some vague threat. ...more

How To Address The 'Guest Experience' With Your Staff! - By J. Ragsdale Hendrie
Starbucks, once the darling of Brand excellence, devalued, and now on a tentative ascension, was never about the coffee. It was about the Experience in a Starbuck's location - the colors, the texture, the sounds, smells, comfort and safety - a Cornucopia for the senses. ...more

Food & Beverage - 6 Cool Tools to Build Buzz and Customer Traffic - By Ken Burgin
Customers often ask 'what's new?'...so what do you say? ...more

Social Media for Hotels - What You Can Do in This Economy - By Neil Salerno
TripAdvisor...The Best Thing since Peanuts ...more

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AAA Projects Slight Decline in Thanksgiving Travel for First Time Since 2002
Despite facing tough economic times, many Americans still plan to travel ...more

LE's Construction Pipeline Overview at Mid-Year 2008
The Total Global Construction Pipeline stands at a record high of 10,781 projects and 1,819,486 rooms. It's an astonishing 28% year-over-year (YoY) increase. ...more

Hospitality Innovation Study Launched by Cornell Faculty Team
Online survey seeks nominations of effective innovations ...more

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TeleProspecting Services for Hotels
With many markets being so competitive it is essential that hotels have a very proactive and aggressive direct sales effort. Searching for new sources of Group business is vital to a hotel's long term financial health. ...more

Accor Launches A|Club Worldwide Hotel Loyalty Program
An entirely web-based, worldwide, multi-brand free loyalty program ...more

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Hotel Industry Veteran Appointed President And CEO Of Wyndham Hotel Group
Eric A. Danziger, a hotel industry leader for more than 30 years, has been named president and CEO of Wyndham Hotel Group, the world's largest hotel franchise company, a part of Wyndham Worldwide, (NYSE:WYN). ...more

Dolce Names Steven A. Rudnitsky President, CEO
Rudnitsky, who recently stepped down as president and chief executive officer of Wyndham Worldwide's Hotel Group, based in Parsippany, will be responsible for driving Dolce's growth worldwide. ...more

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Gaylord Entertainment Terminates Plans to Develop a Resort and Convention Hotel in Chula Vista, California
Gaylord Entertainment (NYSE: GET) today announced the termination of its plans to develop a resort and convention hotel in Chula Vista, California. Prolonged planning and approval processes, a complicated regulatory and legal structure, and excessive off-site infrastructure costs contributed to this decision. ...more

Rezidor announces The Regent Doha, Qatar
Doha will feature 365 rooms and is scheduled to welcome the first guests in Q1 2013. ...more

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Kingfisher Bay Resort Wins Global Responsible Tourism Award
A holiday at Kingfisher Bay Resort on Queensland's World Heritage-listed Fraser Island doesn't just embrace the Aussie Beach lifestyle, it embraces the principles of responsible tourism - a fact that has helped the eco-tourism resort win 'Best Large Accommodation Provider' at the 2008 global Responsible Tourism Awards announced in London last night. ...more

NaturCert's updates from the World Travel Market
NaturCert is the global independent organization which has developed the NaturCert Certification Program for the environment and society. NaturCert has just returned from the World Travel Market that took place in ExCel Center in London from the 10th-13th November 2008. ...more

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Host Hotels & Resorts, Inc. Revises Fourth Quarter and Full Year 2008 RevPAR Guidance
Company now expects that comparable hotel RevPAR, which includes the operations for 115 of the Company's 117 hotels, will decline 9% to 11% in the fourth quarter and will decline approximately 3% for the full year. ...more

Sol Meliá YTD September 2008 41.7% Decrease in Net Profits
Sol Meliá Posts Net Profit Of 80 Million Euros YTD September 2008 ...more

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Crowne Plaza Opens at Newark Airport
IHG (InterContinental Hotels Group) [LON: IHG, NYSE:IHG] announced that the Crowne Plaza Newark Airport has opened, after undergoing a $10 million renovation and conversion from Four Points by Sheraton. ...more

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AH&LA Honors Stevan Porter's Legacy with 2009 Young Leader Award
National Stars of the Industry Program to Recognize an Emerging Leader Under Age 30 ...more

WTTC President & CEO calls for supportive policy framework to address the challenges of the current downturn for Travel & Tourism
President & CEO of the World Travel & Tourism Council (WTTC), Jean-Claude Baumgarten, today called on governments around the world to work in partnership with the private sector of Travel & Tourism for the long-term sustainability of the industry. ...more

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