How The Oregon Q Care Program Answers Hospitality's Service Training Needs - By J. Ragsdale Hendrie
We all start to hum and tap our feet to the Beach Boy's paean to teenage angst and dreams. But, we in the industry share the same emotions, whether we are in Lodging, Restaurants, Attractions, Recreation or Retail. ...more

Notes on Hawaii on the Back of an Airline Boarding Pass - By David M. Brudney, ISHC, August 2008
My article deals with a very recent Hawaii tourism experience and some additional thoughts. ...more

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Southwest Airlines 'Freedom From Fees' Policy Helps Boost Its Share of Online Tickets Sold Directly by Major Airlines
Less Than Forty Percent of Consumers Say They Are In Favor of 'A La Carte' Pricing Structure - Majority of Consumers Deem Additional Travel Fees Unacceptable, According to comScore Study ...more

Europe - ETC's Market Intelligence Group - New Edition Of 'Research Highlights'
ETC's market research projects and its member organisations and colleagues from the world of international tourism research. ...more

OAG Revises its 4th Quarter Analysis of Global Airline Activty Based on Updated Published Flight Schedules
U.S. Market Worsens with 10.6% Cutback in Flights and 9.2% Drop in Available Seats ...more

Travel Industry Shaken by Economic Downturn
The travel industry has been hit hard by the economic slowdown, particularly in the last few weeks. ...more

Travel Frustrations Dip...Except over Costs
Access America's Traveler Frustration Index Shows Frustration with Airlines Down but Concern over Overall Prices Up ...more

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Qantas is the first airline to complete migration to the full Amadeus Altéa Customer Management Solution
Cutover to new Altéa Departure Control module completes migration to Amadeus Altéa platform consisting of integrated systems for sales, reservations, inventory and departure control management. ...more

Scott Gutz appointed Chief Operating Officer for Amadeus North America
Industry executive and former CEO of e-Travel Inc. returns to Amadeus in a new role after completing prestigious Master's program at MIT ...more

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Ted Turner Announces First-Ever Global Sustainable Tourism Criteria at World Conservation Congress
Voluntary standards help travel suppliers around the world meet increasing consumer demand for products and services that will have positive effects on communities and the environment ...more

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Study Reveals Tech-savvy Travelers' Internet Habits
The media habits of tech-savvy travelers - those who, by self-report, are active users of the latest computer, gaming and entertainment technology - differ considerably from those who are less wired according to the 'NEXTgen Traveler' survey of 2,559 adults conducted in March 2008. ...more

Google Rallies Embattled Travel Marketers
With the travel industry already feeling the pain of the economic downturn, Google on Wednesday convened more than a hundred travel marketing executives at TravelThink 2008 to offer strategies for boosting business, as well as to get feedback. ...more

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Travel industry shaken by economic downturn
Airlines reported sharp declines in passenger traffic for September. Hotel occupancy rates are down, and corporate travel managers are demanding new concessions on previously negotiated deals. Cancellations are starting to rise even at four- and five-star hotels, which previously seemed immune to the economy's travails. ...more

Passenger Rights Legislation - Not now - Not this way
Many in the passenger rights movement believe there should be legislation that dictates that if a plane is on the tarmac for 3 hours and the pilot does not believe they will take off within 30 minutes, the airline must allow anyone off the plane who wants off the plane. ...more

ASTA Releases Travel Agent's Management Toolkit
Sponsored by Best Western, this interactive toolkit combines the best of the Model Agency I and II programs and is designed to provide ASTA members with the essential tools to assist them in running their businesses in a more efficient and profitable way. ...more

Economy Takes Toll on Premium Airline Passengers
Carriers Say That Many Business Customers Are Traveling Less or Flying Coach ...more

NBTA Accepting Nominations for First Corporate Social Responsibility Awards
The National Business Travel Association (NBTA) is now accepting nominations for its first Corporate Social Responsibility (CSR) Awards, the winners of which will be honored in March 2009. NBTA's CSR committee established the annual awards to recognize a company for its innovative and significant initiatives to take greater social and environmental responsibility while minimizing the global impact of their business travel programs. ...more

Aer Lingus & United Airlines Partnership Takes to the Skies
Flights now open for sale for travel from 1 November 2008 ...more

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